Privacy Policy

Your Privacy and the Security of Your Personal Information is Very Important to Us

Aidan Gray Home, Inc., and its U.S. affiliates, 36 & Main, Inc. and Gray Living, Inc. (collectively referred to as AGH for the remainder of this document), value our customers and visitors to our Websites and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the Privacy Policy) is intended to protect your privacy and provide you with a safe and secure experience while shopping. This Privacy Policy applies to our Websites hosted in the United States, namely, http://www.aidangrayhome.com and http://www.grayliving.com (collectively, the Websites), and to our marketing and sales activities, including sales through our showrooms and store locations in the United States. This Privacy Policy protects consumers providing information through our Websites, showrooms and stores and is not designed to protect business information. By using our Websites or providing information to us at our showrooms and stores, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms and Conditions. Your use of our Websites constitutes your agreement to its terms and conditions.

Our Privacy Policy Will Change Over Time

Because we continue to develop our Websites and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Websites, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy.  

Summary of Our Privacy Policy

This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:

  • What information AGH gathers from users of our Websites.
  • How AGH uses the personal information that you share with us and that we learn about you because of our relationship.
  • How AGH uses cookies and IP Addresses.
  • What personal information, if any, AGH may share about you with others and the conditions that protect your information if it must be shared.
  • What kind of security measures AGH takes to protect your information from loss or disclosure and how AGH will inform you in the event of a security breach.
  • The circumstances under which you can access your personal information you have shared with AGH and have that information corrected, restrict AGH’s use of that information, and even have it removed from our records.
  • Other things you should know about privacy and AGH.

The Type of Information our Websites and Stores Collect About You

AGH collects information that you provide to us or that we learn about you from your use of our Websites or shopping at our showrooms and stores. We receive and store information you enter on our Websites, provide to us at our showrooms and stores, or give to us in any other way. For example, you may provide information to us when you register with our Websites, sign-in, search, add items to your shopping cart, pay for an item, participate in a survey, contest or promotion, apply for a job, request to receive our marketing materials, or communicate with AGH’s customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, and personal shopping and product preferences. In applying for a job with us, you may provide to us your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

We also automatically receive and store certain types of information whenever you visit our Websites. We might also receive information about you from other sources, such as in providing you special offers that we think will be of interest, and we may add that information to our account information.

How AGH Uses Information About You

We use information we have collected about you to provide you with the very best shopping experience. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates of AGH where it is necessary for us to complete a transaction you authorized or perform some other activity you have asked us to do.

We may share your personal information with third parties or affiliates of AGH with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.

We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites uses or shares your information. AGH collects and uses personal information from you in several ways:

  • Website Usage. AGH or AGH’s authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our Websites. We may use this collected or logged information in order to provide better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards. AGH, or one of AGH’s authorized service providers, may use this information to track aggregate traffic patterns throughout our Websites for AGH’s internal analysis.
  • Online Transactions. We collect information about you when you shop on our website. You may visit our site without registering, but if you wish to add merchandise to your shopping cart, create a wish list or use other special features offered on our site, you will need to provide us with certain information, including, but not limited to, your name, address, phone number and email address, to open an account with us. Similarly, if you wish to apply for a job position with us, you will be required to submit relevant information about your background and experience.
  • Showroom and Store Transactions. We collect information about you when you purchase merchandise in our showrooms and stores or sign-up in our showrooms and stores to receive our marketing materials or apply for a job.

Our Security Practices

Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for AGH business purposes only. Our employees are bound by AGH policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, AGH cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Websites.

What are Cookies and How Does our Websites Use Them?

We may use cookies to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.

Links to Third Party Sites and Websites Containing our Websites Branding

Our Websites may contain links to third party sites. Please be aware, however, that AGH is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by AGH.

Contact Preferences and Accessing Your Personal Information

You have choices when it comes to how AGH uses your personal information. When you register online with our Websites or sign-up in our stores, you can choose not to receive information about merchandise, services and special promotional offers from us by direct mail and/or email. If you elect not to receive such product marketing information by direct mail or email, AGH may continue to contact you as necessary to service your account and process your transactions. You can change your preferences by following the instructions for opting out at the end of the marketing email, or by following the instructions for Account Information on the Websites.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please follow the instructions for My Account on our Websites to correct or update your account information online, or you may contact Aidan Gray Home Customer Service at 888.273.4229 or Gray Living at 972.542.0033.

Our Websites are hosted in the United States and are intended for United States visitors.

This Privacy Policy applies to customer relationships established in the United States. Parts of this Privacy Policy may not apply to visitors outside the United States. Like almost every website, our Websites may be accessed by an international audience. If you are a non-U.S. visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, such data may be stored on servers located in the United States, which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data.

Mergers, Acquisitions and Bankruptcy

If AGH should ever file for bankruptcy or merge with another company, or if AGH should decide to buy another business, or sell or reorganize part or all of AGH’s business, AGH may be required to disclose your personal information to prospective or actual purchasers and other parties. It is AGH’s practice to obtain appropriate protections for information disclosed in these types of transactions. AGH cannot, however, guarantee that AGH’s Privacy Policy will remain unchanged if AGH is sold or merges with another company.

What else should I know about my privacy?

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.